Getting KiwiRail's PMO Back on Track

Costs were increasing in the PMO at KiwiRail while delivery of key projects and programmes were not where they should have been. Ed Overy saw that there was potential for a new approach, and went to market to find a partner to help transform and run their PMO - and ended up partnering with Expert360.

Expert360 partnered with KiwiRail and transformed their PMO from an in-house function that was underperforming into a collaborative, lean, and high-performance PMO.

Transitioning from a very traditional model to a partner led, collaborative model for delivering PMO services to the business was a significant change, and one that quickly delivered transformational results for the PMO and for KiwiRail.

The two distinct benefits of the collaborative model for KiwiRail were significant reductions in cost, and a much-needed uplift in capability.

KiwiRail saw it’s project delivery costs reduced by a third compared to their historical PMO project delivery costs - while still delivering on a similar number of projects.

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Further, KiwiRail PMO saw a substantial lift in consistency, quality and capability due to Expert360. This uplift was seen across personalities, capabilities and individuals.

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Where there were difficulties with individuals or with team structure, Expert360 was able to cope with these and deal with them quickly - something you wouldn’t normally be able to do in-house.