Case Studies

Business Analyst for Language Service Provider

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LanguageLoop is Australia's leading language service provider specialising in communicating with multicultural communities. They work with over 180+ languages through digital and human translation for both businesses and individuals. 

LanguageLoop’s leadership team had a clear three year strategy. With multiple systems across Operations, Accounting, HR, and planning, they were facing challenges with the time and effort it took to draw meaningful insights out of their siloed, static reporting. They needed a strategy dashboard to meaningfully measure operational performance and tracking towards their strategy. 

LanguageLoop is Australia's leading language service provider specialising in communicating with multicultural communities. They work with over 180+ languages through digital and human translation for both businesses and individuals. 

LanguageLoop’s leadership team had a clear three year strategy. With multiple systems across Operations, Accounting, HR, and planning, they were facing challenges with the time and effort it took to draw meaningful insights out of their siloed, static reporting. They needed a strategy dashboard to meaningfully measure operational performance and tracking towards their strategy. 

Solution

Deciding they needed to engage a Business Analyst with deep data analysis skills, LanguageLoop engaged and briefed Expert360 on their requirements and found a suitable Expert to build their reporting dashboard.

After understanding the key metrics and questions the executive team wanted to answer and measure, the Expert was able to merge the structured and unstructured data. In doing so, the Expert built a dashboard model in direct collaboration with the executive team.

Impact

By bringing the businesses key metrics and business data together, the Executive Team had a single source of truth with the dashboards. 

Through the consolidation process, interrogation of key metrics and visibility of operational performance, the LanguageLoop leadership team found a $1million savings opportunity in potential risks and opportunities.

“Kelvin is no doubt an expert in advanced data. He has a strong sense of business acumen. He can connect the dots and fill the gaps between business and data”
LanguageLoop Leadership Team
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