Volume recruitment for Westpac NZ

Client
Westpac
Industry

Westpac NZ is a subsidiary of Westpac Banking Corporation. Expert360 was a longstanding partner of Westpac NZ (dating back to 2016).

Complex financial services requirements including Financial Market Authority (FMA) and Reserve Bank of New Zealand transformations. Expert360 was invited to tender for, and won, a 4 year contract to supply permanent & contingent resources.

Solution

We delivered two streams of talent solutions to deliver a world-class talent solutions for Westpac

Stream 1: Total talent master vendor MSP & payroll partner

Stream 2: Master Vendor RPO for IT & Project Services talent, including administrative / contact centre roles

Impact

Major cost reductions and time-to-hire acceleration were delivered for Westpac

  • Saved $50M+ on expensive contract/consulting alternatives
  • Delivered 300+ direct hires
  • Reduced Time to Supply from 32 days to 8 days 
  • Speed to Respond: 20 hours 
  • Compliance: 100% 
  • Hiring manager satisfaction: 97% 
  • Significantly reduced risk, compliance and governance concerns through one MSA model, with standardized SLAs, KPIs and compliance protocols.
Feedback
The best career decision I have ever made was appointing Expert360 to run our talent operations.
Head of Delivery, Westpac NZ
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