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Case Studies

Scrum Master on Salesforce Implementation Project

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 minute read

Our Client is a global travel insurance and medical assistance provider, helping to safeguard travellers from the unexpected and support them when medical, travel or security emergencies arise.


Our Client was in the process of implementing a new Salesforce project for their internal Customer/Client Relationship Management and required a Scrum Master to manage this implementation.

Our Client is a global travel insurance and medical assistance provider, helping to safeguard travellers from the unexpected and support them when medical, travel or security emergencies arise.


Our Client was in the process of implementing a new Salesforce project for their internal Customer/Client Relationship Management and required a Scrum Master to manage this implementation.

Solution

The Scrum Master developed and matured an agile way of working for the Salesforce implementation.

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The Expert ensured the team remained focused on all priorities at hand and later took on the responsibility of release manager.

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Impact

Thanks to the expertise of the Expert360 Scrum Master, our client's Salesforce project was successfully executed within the planned project timeline.

  • A new Salesforce implementation was successfully completed on time
  • All post go-live critical incidents were closed within the hyper-care support period
  • This implementation helped streamline the Client’s Internal and External CRM.

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The project was a resounding success, meeting the agreed release date and closing all the post go-live critical incidents within the hyper-care support period with a successful handover.
Scrum Master
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