Scrum Master on Salesforce Implementation Project

Our Client was in the process of implementing a new Salesforce project for their internal Customer/Client Relationship Management and required a Scrum Master to manage this implementation.

The Scrum Master developed and matured an agile way of working for the Salesforce implementation.

‍

The Expert ensured the team remained focused on all priorities at hand and later took on the responsibility of release manager.

‍

Thanks to the expertise of the Expert360 Scrum Master, our client's Salesforce project was successfully executed within the planned project timeline.

• A new Salesforce implementation was successfully completed on time
• All post go-live critical incidents were closed within the hyper-care support period
• This implementation helped streamline the Client’s Internal and External CRM.

‍