Managing talent for highly regulated payments powerhouse

Cuscal was undergoing a large transformation and needed a talent partner to help the organization scale. Specifically, this partner would help with talent and demand off the back of a large shift to an agile operating model. 

Expert360 was engaged to provide the following MSP services to the transformation organisation: 

1. Master supplier of contingent talent
2. Vendor and contractor management, including complex vendor engagements (Tier 1s to smaller vendors)
3. Advisory services on capacity, demand and resource management to optimise the talent acquisition, hiring and deployment of resources.

Expert360 was able to materially reduce time to supply and admin overheads.

• Achieved 8 days time to supply and 3 days time to source
• Maintained 100% compliance and 96% quality of hire
• Minimised admin burden and cost by deploying robotic process automations between Cuscal’s internal resourcing and contractor exchange platform and Expert360's payroll system.