Case Studies

Managing a Growing Contingent Workforce for Global Professional Services Firm.

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 minute read

Our client is a highly integrated global business, with similar standards but unique needs within each geography. This firm were looking to introduce a fully-remote aspect to their workforce as they grow their contingent team from ~200 to 2500 in 3 years.

Our client is a leading global professional services firm. Given the rigorous training, onboarding and cultural immersion required to perform in this kind of environment, they typically steered clear of contingent hiring. Faced with rapid expansion and rapidly changing customer demands, they needed to explore building a contingent workforce.

Our client is a highly integrated global business, with similar standards but unique needs within each geography. This firm were looking to introduce a fully-remote aspect to their workforce as they grow their contingent team from ~200 to 2500 in 3 years.

Our client is a leading global professional services firm. Given the rigorous training, onboarding and cultural immersion required to perform in this kind of environment, they typically steered clear of contingent hiring. Faced with rapid expansion and rapidly changing customer demands, they needed to explore building a contingent workforce.

Solution

Appointed as the Global MSP partner, Expert360s MSP solution has been deployed across three regions and 18 countries in 2021, and a further two regions and 12 countries in 2022.

Expert360 consolidated all external suppliers globally and reduced annual contingent workforce spend. Supported by Expert360s Private Cloud, our client has been able to build an on demand bench of thousands of Alumni and external contractors across the globe.

Impact

In partnership with Expert360, Professional Services Firm has consolidated 00’s of country-focused consulting partners (SoW) and recruitment agencies (T&M) into one specialist regional panel in Europe.

Further, they have significantly reduced risk, compliance and governance concerns through one MSA model, with standardized SLAs, KPIs and compliance protocols.

Professional Services Firm has also diversified on-demand choice and availability of on-demand talent into one private talent marketplace.

Having a world-class global contingent talent partner allows us to focus on the important things, winning work and delivering for our clients.
Global Partner
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