Digitisation in Universities has dramatically changed in the last 2 years.

In order to keep up with the best practices in digital, our client required a UX Designer to seamlessly fit in with its Digital Team to design to improve communications between students and the the University.

Digitisation in Universities has dramatically changed in the last 2 years.

In order to keep up with the best practices in digital, our client required a UX Designer to seamlessly fit in with its Digital Team to design to improve communications between students and the the University.

Solution

Utilising the Expert360 network, our client engaged a UX/UI Designer to overcome the constraints of their enterprise platform. The goal was to design their digital web interface and mobile app.

The Expert ran stakeholder workshops, organised and ran user testing, created a final insights report and translated the design concepts for the Digital, Data & CRM Team.

Impact

This University saw a 75% reduction in manual data processing for student registration

Further, the Expert

Provided easy access and visibility across departments on relevant information on student enrolment progression/status
Improved the student experience with updating/registering interest through their digital web interface
Reduced mobile app support inquiries by 40%

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Expert360 were prompt with communication, quality design output and had great stakeholder management skills. The Expert brought extensive UX / UI design experience, which helped us evolve and elevate our products.

Head of Marketing, University

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