It's time to solve your Churn Crisis.

Acquisition is vanity; retention is sanity. If your bucket is leaky, pouring more leads in won't help. You don't need a "Head of Support" who just replies to tickets; you need a strategist who engineers loyalty.

Meet Fractional CXOs: customer journey architects who turn "users" into "advocates" and stop the revenue bleed.

The Strategic Mandate

Our Fractional CXOs go beyond support tickets to:

Audit the entire customer lifecycle to find the "friction points" where users drop off.
Unify the data between Sales, Marketing, and Success so you have one view of the customer.
Engineer the "First 90 Days" to ensure customers see value immediately.
Build a feedback engine that feeds user pain directly into the Product roadmap.
Scale support operations using automation rather than just adding headcount.

Indicators You Need Executive Support

The Green Light:

Your Net Revenue Retention (NRR) is below 100%.
Onboarding is manual, painful, and unscalable.
You are moving upmarket and Enterprise clients demand a service level you can't currently provide.

The Red Light:

You have fewer than 20 customers (you should be doing this yourself).
Your product is fundamentally broken (fix the code, not the service).

Investment Logic

Engagement Model: 2 days per week.
Monthly Investment: $9K–$16K monthly.
Time to Value: Churn reduction strategies live within 60 days.
The Alternative: A full-time CXO costs $280K–$350K+ and is hard to find.

Leadership Bottlenecks We Remove

"Customers leave after 3 months." They fix the onboarding/adoption phase to lock in value early.
"Support is a cost centre." They implement automation and self-service to lower costs while improving speed.
"We don't know why they are churning." They implement rigorous exit analysis to stop the bleeding.

The Expert360 CXO Advantage

Revenue focused: They treat CX as a growth engine (retention/expansion), not a cost centre.
Cross-functional: They speak fluent Product and Sales, bridging the gaps between departments.

Dave Porter

Managing Director, AFA Insurance

"They were prompt, professional and helpful from the start - only took 3-4 business days to receive applicants, interview and successfully hire an excellent candidate. It was the best experience we have had with a recruitment firm for many years."

Rachel Harris Hall

Head of People & Culture, Chatime AU

"The speed of service is outstanding and not like anything I have experienced with any other agencies. The recruiter kept me informed at all times and was able to pivot quickly when our brief changed."

Kristie Rogers

Delivery Director, Visa AP

“I trust Expert360 to deliver the contracting talent I need quickly, to work together and be flexible (when needed). They have delivered the best talent of all our contracting talent sourcing partners over the past 3 years in Australia (in my opinion).”

Engage proven talent in 24-48 hours

Request a shortlist and get a curated list of 1-2 perfect candidates. Select, review, and get started.

Rigorously vetted experts

Only 1 in 10 make the cut. Hire with confidence from our network of 42,000+ Experts.

True flexibility for your organisation

Engage only the talent you need, when you need.

Get a shortlist

How does it work?

Rapidly hire specialised, elite talent from our exclusive network of Experts in four simple steps.

01

Request talent

Answer 7 short questions to help us understand your requirements.

02

Our team connects

We'll be in touch ASAP to comprehensively understand what kind of Expert you require.

03

Get a shortlist in 24-48 hours

Your project enters our network, and our team + AI shortlist the best talent for your project.

04

Hire an Expert

Interview with candidates (if required), then contract your chosen Expert.

Frequently asked questions

Can I hire a

Fractional Chief Experience Officer

for a short-term project?

Yes, Expert360 allows for flexible hiring. Whether you need an Expert for a short-term project, a long-term engagement, or on an ad hoc basis, we can facilitate your requirements.

Why do clients engage talent with Expert360?

Expert360 is an exclusive network of the very best business and technology Experts trusted by over 3500 clients. Clients know that they always get the very best talent with Expert360 due to our rigorous vetting process -- only 1 in 10 people are accepted into our network.

Experts have a 98% success rate on projects, and you can move faster than competitors by receiving a curated shortlist in under 24 hours.

How much does it cost to hire a

Fractional Chief Experience Officer

with Expert360?

The cost to deliver projects depends on the time and complexity of work, the client's budget and Experts' market rates. Clients can indicate a budget in their project briefs. The Expert360 team can provide guidance to you upfront regarding the usual price range for different project types.
‍
Expert360 may charge either:
- An agreed all-inclusive fee for the Expert's and our services; or
- An agreed margin on an Expert's rates plus on-costs. Amounts invoiced for expense reimbursements are not subject to the Expert360 margin.

On-costs vary depending on the location of the project and may include payroll taxes and payroll administration fees.

Can I only hire an individual

Fractional Chief Experience Officer

or can I hire a team?

With Expert360, you can hire an individual Expert OR bring in a team of Experts to deliver on your projects. We make the hiring and administrative process seamless.

Let us know when requesting talent if you'd like to hire a single Expert or a team, and we will work with you to put together the right Experts for your requirements.

What insurance cover do Experts have?

When you engage an eligible Expert through Expert360, they will be covered for Professional Indemnity and Public & Products Liability insurance for the duration of your project. This is at no direct cost to the Client or Expert. Clients and other companies based in the United States are excluded.

Please see Insurance for more information.

Are your

Fractional Chief Experience Officers

on-site or remote?

Experts in our network are able to set preferences about their work location, whether that is remote, hybrid, or on-site (or any combination of these options). You can specify in your talent request how you would like your Expert to engage with your project.

Fractional Chief Experience Officers

Your next best team member is in the Expert360 network

Get a shortlist

Engage an elite

Fractional Chief Experience Officer

It's time to solve your Churn Crisis.

The Strategic Mandate

Indicators You Need Executive Support

Investment Logic

Leadership Bottlenecks We Remove

The Expert360 CXO Advantage