Cuscal is a payments and regulated data services provider in Australia, handling +$450B in gross settlement value.

Cuscal was undergoing a large transformation and needed a talent partner to help the organization scale. Specifically, this partner would help with talent and demand off the back of a large shift to an agile operating model.

Cuscal is a payments and regulated data services provider in Australia, handling +$450B in gross settlement value.

Cuscal was undergoing a large transformation and needed a talent partner to help the organization scale. Specifically, this partner would help with talent and demand off the back of a large shift to an agile operating model.

Solution

Expert360 was engaged to provide the following MSP services to the transformation organisation:

Master supplier of contingent talent
Vendor and contractor management, including complex vendor engagements (Tier 1s to smaller vendors)
Advisory services on capacity, demand and resource management to optimise the talent acquisition, hiring and deployment of resources.

Impact

Expert360 was able to materially reduce time to supply and admin overheads.

Achieved 8 days time to supply and 3 days time to source
Maintained 100% compliance and 96% quality of hire
Minimised admin burden and cost by deploying robotic process automations between Cuscal’s internal resourcing and contractor exchange platform and Expert360's payroll system.

The Expert360 program team moved with speed and precision over a series of critical years for Cuscal, and through multiple regulatory changes.

Deputy CEO, Bianca Bates

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