A major Australian retailer needed to execute a full business transformation and organisational restructure within their merchandise and buying division.

This was necessary for Retail.co to become leaner and better compete in a crowded market,

A major Australian retailer needed to execute a full business transformation and organisational restructure within their merchandise and buying division.

This was necessary for Retail.co to become leaner and better compete in a crowded market,

Solution

Expert360 worked with Retail.co leadership to understand their current state, and their vision for the future of their organisation.

With this understanding, we were able to connect two elite experts skilled in organisational design with Retail.co and enabled them to execute a strategic restructuring. Working with groups across Retail.Co, our team built a business case for change and following approval from Retail.Co’s CEO was able to move quickly into execution restructuring and uplifting the clients capability, building a future-proofed merchandise and buying function that helped Retail.Co execute its long term strategy.

Impact

Retail.Co experienced an immediate impact from the restructure project

30% decrease in OPEX and costs across its merchandise and buying division
25% productivity increase in merchandise planning and allocation
15% increase in turnover and revenue for merchandise in stores

Cost savings and revenue improvements were then redirected into new categories for high growth.

“Steve’s experience was invaluable, developing and assessing organisational options. He was active in pushing our thinking to consider alternative ways of doing business and worked and communicated very effectively across all levels within the business."

GM, Major Australian Retailer

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