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By leveraging Jira Service Management, Turners & Growers (T&G) has transformed their People and Culture operations, improving service delivery while ensuring data security and process integrity.
Expert360 delivered an end-to-end JSM implementation, ensuring that all HR-related requests were securely captured, tracked, and processed with appropriate permissions.
Our team collaborated closely with T&G to address security concerns, ensuring that sensitive personnel data was accessible only to authorised users.
By leveraging Jira Service Management, Turners & Growers (T&G) has transformed their People and Culture operations, improving service delivery while ensuring data security and process integrity.
Expert360 delivered an end-to-end JSM implementation, ensuring that all HR-related requests were securely captured, tracked, and processed with appropriate permissions.
Our team collaborated closely with T&G to address security concerns, ensuring that sensitive personnel data was accessible only to authorised users.
T&G sought to modernise how their People and Culture team handled human resource-related requests from across the business.
Their previous email-based system was inefficient, prone to lost requests, and lacked visibility and traceability. To improve efficiency, security, and auditability, T&G implemented Jira Service Management (JSM) as their centralised platform for handling HR requests.
- New JSM project stood up to handle People and Culture requests
- Custom permission schemes implemented to restrict data access to only relevant stakeholders.
- Tailored request types and workflows built, incorporating approval and non-approval steps as needed
- Comprehensive environment testing conducted to mitigate risks of unauthorised data access
- JSM portal deployed, allowing employees to submit HR requests efficiently while improving internal tracking.
By implementing a streamlined HR request management system, our customer achieved significant operational improvements, including:
- Increased efficiency: Requests are now processed faster, reducing delays in HR operations.
- Improved visibility and tracking: Every request is logged, tracked, and managed through to completion.
- Enhanced data security: T&G is confident that employee data is protected and only accessible to approved personnel.
- Stronger governance and auditability: Changes to employee details, roles, and rates are now fully traceable, ensuring compliance and accountability.
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