Expert360 Terms

Important Notice

This is a summary only of the Expert360 professional indemnity and public & products liability insurance policy. Nothing set out below is general or personal advice. Nothing contained in this summary should be understood to be an express or implied condition, term or exclusion which forms part of the Insurer Policy terms and conditions or be relied upon in the event of a Claim. Please contact Expert360 for access to the Certificate of Currency and/or Insurance Policy Schedule and/or Policy Wording for information as to the specific coverage, terms, conditions and exclusions afforded by the Insurer in the event of an incident, occurrence or Claim. Please also note that each Claim is subject to an Excess payable by the Expert - full details of the Policy, its coverage and exclusions including the applicable excess details are available on request by the Expert.

Content provided by Modern Risk Solutions Pty Ltd who is Corporate Authorised Representative of PSC Connect Pty Ltd (AFSL 344648)

What is covered?

  • Expert360 Professional Indemnity Insurance is a policy covering up to $5 million that insures Experts registered in the Expert360 marketplace for their liability for damages arising from acts, omissions or breaches of professional duty whilst performing covered services during a project on Expert360.

  • Expert360 Public & Products Liability Insurance is a policy covering up to $10 million that insures Experts registered in the Expert360 marketplace for personal injury or property damage that arises as result of your business activities whilst performing covered services during a project on Expert360.

  • Please refer to the list of covered services for more information.

  • The Professional Indemnity Insurance is on a claims made and notified basis which means that the policy limit, terms and conditions which are applicable to a notified claim are those of the current policy period when the claim is notified – not when the claim occurs (if outside the current policy period). These may also be different from the insurance terms and conditions in place when the project contract was entered into if it also was in a different policy period. Claims must be lodged within 30 calendar days of the date of the incident.

  • All coverage is subject to the policy’s terms and conditions and there are exclusions that apply.

What isn’t covered?

  • Some types of projects or services are not covered under the Expert360 Insurance policies. Please refer to the list of covered services for details on which services are included.

  • Individuals/companies not registered on Expert360 are not covered under the insurance policy. Please ensure the Expert that completes the project for you (Client) is registered on Expert360 and he or she is the person or company that your project is assigned to.

  • Projects must be contracted, invoiced and paid via the Expert360 platform to be eligible for the coverage, unless otherwise agreed.

  • The policies do not cover personal injury to, or damage to property belonging to the Expert, and should not be considered a replacement for workers compensation, income protection or other similar types of insurance.

  • Expert360 Insurance is not available for project services performed for any business or company based in the United States.

Insurance FAQs

What is Expert360 Insurance?

Expert360 has partnered with Insurance Australia Limited (ABN 11 000 016 722, AFSL 227681) to provide professional indemnity and public & products liability insurance to eligible Experts through their CGU brand.

  • Expert360 Professional Indemnity Insurance is a policy covering up to $5 million that insures Experts registered in the Expert360 marketplace for their liability for damages arising from acts, omissions or breaches of professional duty whilst performing covered services during a project on Expert360.

  • Expert360 Public & Products Liability Insurance is a policy covering up to $10 million that insures Experts registered in the Expert360 marketplace for personal injury or property damage that arises as result of your business activities whilst performing covered services during a project on Expert360.

How does Expert360 Insurance work for Experts?

From 4pm on 1 March 2019, when you contract with a client through Expert360 Marketplace and you are eligible, you will be covered for Professional Indemnity and Public & Products Liability Insurance for the duration of your project. This is at no direct cost to the Expert.

How does Expert360 Insurance work for Clients?

From 4pm on 1 March 2019, when you engage an eligible Expert through Expert360, they will be covered for Professional Indemnity and Public & Products Liability insurance for the duration of your project.  This is at no direct cost to the Client or Expert. Clients and other companies based in the United States are excluded.

Are all projects covered under Expert360 Insurance?

Expert360 Insurance does not apply to all projects, only the specified covered services are insured. Expert360 Insurance is not available for project services performed for any company based in the United States.

What do I do if my project isn’t covered under Expert360 Insurance?

Should your project not be covered, any Insurances required by the client needs to be paid for and arranged by the Expert. We suggest that the cost of this is factored into your proposed daily rate. Contact [email protected] or your insurance broker for more information on the right policy for you.

Does excess apply and who pays the excess?

Many claims made under the insurance and for which the policy responds are subject to an excess that is payable by the Expert. The applicable excess that applies is as follows:

  • Professional Indemnity insurance

    • $500 excess for each and every Claim (exclusive of costs)

  • Public & Products Liability insurance

    • Property Damage - $500 excess for each and every Occurrence

    • Personal Injury - $0 excess for each and every Occurrence

Does this include existing projects (i.e. Experts contracted prior to the policy inception date)?

No, this only covers new Projects contractually agreed after the Policy Inception date (4pm 1 March 2019).  

What happens if the Services I agreed in the Project Contract end up being different to the Services I end up completing?

This Project will be covered if the services completed are within the specified covered services. In this case, please email [email protected] to ensure coverage is appropriate.

What if I (Client or Expert) require a higher level of coverage or additional insurance components than that covered by Expert360 Insurance?

Any additional Insurance needs to be paid for and arranged by the Expert. Where the Expert holds other professional indemnity or public & products liability insurance, that insurance will be the Primary coverage and the Expert360 Insurance will be Secondary coverage on top of the Expert’s Primary insurance.

What if the Expert is required to work via a Third Party Payroll Provider (‘TPPP’)?

The TPPP Insurance, if included in your service agreement, will be the Primary Insurance coverage. Expert360 Insurance will become the Secondary Insurance coverage, and will act as a top-up to your Primary coverage. Any additional required Insurance, via a TPPP or otherwise, needs to be paid for and arranged by the Expert.

Does the Insurance cover poor quality of work, so I (Client) can get fees refunded?

No, this is not covered under Professional Indemnity or Public & Products Liability Insurance. You do not get a refund of fees (either Expert Fee or Expert360 Service Fee) through Insurance for poor quality of work.

Does the Insurance Policy cover work that is invoiced and paid outside of the Expert360 platform?

No - projects must be contracted, invoiced and paid through the Expert360 platform to be eligible for the coverage, unless otherwise agreed by Expert360.

What if the Expert is injured whilst completing the project?

Expert360 Insurance coverage extends to Professional Indemnity and Public & Products Liability only. The policy does not cover personal injury to an Expert and should not be considered a replacement for workers compensation, income protection or other similar types of insurance. The policy also does not cover any damage to property of an Expert.

Does the Insurance Policy cover members of an Expert’s team who are working on a project?

Expert360 Insurance covers the Expert and their employees. Where other team members are not employees of the Expert (i.e. a subcontractor), those individuals will not be covered by Expert360 Insurance unless they are also contracted, invoiced and paid through the Expert360 platform.