Westpac struggled with unhealthy feedback loops from teams to the Tribe view.

Teams were struggling to control the amount and flow of work, to the point they felt like they were drowning in it. Seeing and understanding the work in progress of their teams was laborious.

Westpac struggled with unhealthy feedback loops from teams to the Tribe view.

Teams were struggling to control the amount and flow of work, to the point they felt like they were drowning in it. Seeing and understanding the work in progress of their teams was laborious.

Solution

Westpac required a material reduction in their epic cycle time and engaged Expert360 to deliver a Workflow Uplift solution.

Our Workflow Uplift solution builds a data-informed approach to solve the related problems through a hands-on training approach to upskill teams, service owners, and leaders.

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12 months after our engagement, Data Central continues to apply the practices and metrics we introduced.

Impact

As a result of implementing Workflow Uplift, Westpac achieved:

An epic cycle time reduction of 42%
Epics delivered quarterly increased 10%
Epic efficiency rating increased 10%

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The data generated by Workflow is now being tracked which generates insights and allows for data-informed quarterly forecasting.

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The use of metrics and tracking has also enabled instant delivery report generation (cutting time to knowledge from 2 weeks to 2 minutes).

"Expert360 engaged me in the weekly progress which gave me the opportunity to set the required pivot decisions to allow us to hit our outcomes. Expert360 more than achieved the delivery promises made at the start of the engagement"

Sonya Crosby, Chief Data Officer

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