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Westpac struggled with unhealthy feedback loops from teams to the Tribe view.
Teams were struggling to control the amount and flow of work, to the point they felt like they were drowning in it. Seeing and understanding the work in progress of their teams was laborious.
Westpac struggled with unhealthy feedback loops from teams to the Tribe view.
Teams were struggling to control the amount and flow of work, to the point they felt like they were drowning in it. Seeing and understanding the work in progress of their teams was laborious.
Westpac required a material reduction in their epic cycle time and engaged Expert360 to deliver a Workflow Uplift solution.
Our Workflow Uplift solution builds a data-informed approach to solve the related problems through a hands-on training approach to upskill teams, service owners, and leaders.
12 months after our engagement, Data Central continues to apply the practices and metrics we introduced.
As a result of implementing Workflow Uplift, Westpac achieved:
- An epic cycle time reduction of 42%
- Epics delivered quarterly increased 10%
- Epic efficiency rating increased 10%
The data generated by Workflow is now being tracked which generates insights and allows for data-informed quarterly forecasting.
The use of metrics and tracking has also enabled instant delivery report generation (cutting time to knowledge from 2 weeks to 2 minutes).
Hire an elite Expert to help you deliver on your most important projects, on your terms.
We help de-risk, govern, build, uplift, scale and manage your delivery organisations, programmes and projects.
Our proven history of delivering real value to customers and access to an extended global network enable us to deliver an unrivalled engagement experience.
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