Situation

You are receiving customer complaints or seeing high churn. You need to understand the pain points in your customer journey.

Problem

Poor CX drives customers to competitors and damages your brand. Fixing problems ad-hoc doesn't solve the systemic issues causing dissatisfaction.

Activities

We map the end-to-end customer journey and analyse feedback data (NPS, CSAT). We identify the root causes of friction and prioritise fix initiatives.

Outcome

You identify the critical actions needed to improve customer satisfaction and retention. You move from fighting fires to proactively designing a better experience.

I want this outcome for my organisation

How it works

Get an outcome, not just hours.

Scope

We start by understanding your unique context. We adapt this signature project framework to fit your specific goals, timeline, and budget, ensuring we are solving the right problem.

Key activities:

Discovery briefing

Scope customisation

Success metrics

Team

We handpick the perfect Experts from our network of elite independent consultants. You review the shortlist and approve the individual or team, often within 48 hours of our initial briefing.

Key activities:

Expert matching

Shortlist review

Fit check

Deliver

Your Experts hit the ground running to execute the project. We oversee the deliverables and quality assurance, ensuring you receive the specific outcomes promised without the overhead.

Key activities:

Rapid mobilisation

Project execution

Knowledge transfer

Dave Porter

Managing Director, AFA Insurance

"They were prompt, professional and helpful from the start - only took 3-4 business days to receive applicants, interview and successfully hire an excellent candidate. It was the best experience we have had with a recruitment firm for many years."

Rachel Harris Hall

Head of People & Culture, Chatime AU

"The speed of service is outstanding and not like anything I have experienced with any other agencies. The recruiter kept me informed at all times and was able to pivot quickly when our brief changed."

Kristie Rogers

Delivery Director, Visa AP

“I trust Expert360 to deliver the contracting talent I need quickly, to work together and be flexible (when needed). They have delivered the best talent of all our contracting talent sourcing partners over the past 3 years in Australia (in my opinion).”

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FAQ

Who will be delivering this project?

We handpick independent experts from our network to match your specific industry and challenge. You approve every team member before we start.

Can we customise the scope and deliverables?

Absolutely. The project outline above is a proven framework, but we tailor every engagement to fit your specific context, budget, and timeline. We will refine the activities and outcomes with you during the briefing phase.

How quickly can we start?

We move much faster than traditional consulting firms. Once we agree on the scope, we can typically shortlist experts within 48 hours and have the team mobilised and working with you within a week.

How is the pricing determined?

Pricing is driven by the complexity of the work, the seniority of the experts required, and the project duration. The price guide ($, $$, $$$) gives you an upfront indication, but we will provide a specific quote or rate card once we scope your needs.

What happens after the project finishes?

We focus on sustainable results, not dependency. Our experts ensure your internal team is upskilled and equipped with the tools, templates, and knowledge to maintain the outcomes long after the project team leaves.

Customer Experience (CX) Diagnostic