Consulting & Tooling | New Zealand

We help you solve your organisation's most complex and important technology and delivery problems

Experienced specialist consultants who help you deliver, and build your team's capability as they go.

We work alongside your people as one relationship that grows with your needs, and we stay close to make sure the work lands and your teams succeed.

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Browse case studies

Service management & Atlassian

PMO & portfolio

PMO reporting & data hygiene

Project consulting

Application testing

AI services

Atlassian

Gold Solution Partner across New Zealand and Australia

AoG panel

Consultancy Services panel for government orders

NZ Marketplace

Registered government Marketplace supplier

65+

consulting and tooling clients helped since 2021

Organisations we work with

This is how we can help

Service management & Atlassian

We fix the service and work management problems that slow your teams down: how requests are raised and handled, how work flows between teams, and how the tools behind them are set up and run.

How we help:

Service management and tooling consulting
Service desk design, workflows and Assets
ITSM tooling migration, including Data Center to Cloud
AI and automation services and consulting: virtual agents, ticket triage and Rovo
Service desks beyond IT: HR, finance and facilities
Training and enablement
ITSM and service desk managed services

We help make your tools work better for your teams. Our work includes Atlassian cloud migrations, service management improvements and secure data migrations, with examples in our case studies.

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PMO & portfolio consulting

Connect strategy to the work in flight. Strategic portfolio management and a PMO that helps sponsors and delivery teams share one view of priorities, demand, capacity, dependencies and progress.

How we help:

Strategic portfolio management: investment prioritisation, strategy alignment and benefits tracking
PMO set-up, health checks and uplift
Portfolio governance, decision forums and delivery assurance
SPM / PPM / EPM tool selection, configuration and reporting

We help you make confident portfolio decisions by bringing priorities, capacity, dependencies and progress into a clearer view, supported by practical governance and the right tools.

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PMO reporting & data hygiene

Portfolio and delivery reporting your boards, executives and teams can trust and act on, built on clean data and a reporting routine that lasts, not another round of manual roll-ups.

How we help:

Reporting requirements by audience: what the board, portfolio forum and delivery teams each need to see and decide
Data hygiene: clean-up and ongoing routines for the status, milestone and sizing data behind your reports, with confidence shown beside every metric
Portfolio and delivery dashboards
History and trends: snapshots and baselines, so you can see change over time
Automated roll-ups and status packs from your PPM, Jira, work-management and finance tools
A reporting run service: we keep reports and data in shape as your portfolio changes

We help turn reporting problems into a practical way forward. A focused assessment gives you a prioritised improvement plan and prototype report. A one-day workshop helps your team develop a first working dashboard around a business need.

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Project consulting

Experienced leadership and hands-on support in the phase that needs it, from mobilisation and recovery through to adoption.

How we help:

Project and programme management
Mobilisation, recovery and delivery coordination
Change management and business readiness
Modern, flow-based ways of working that make delivery visible

We help get delivery moving. Our specialists clarify blockers, coordinate the work and provide the project, programme or change expertise needed to support your next milestone.

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Application testing

Independent testing and quality assurance that tells you how ready a release really is, and how mature your testing practice is.

How we help:

Testing maturity assessments (TMMi-based)
Independent QA health checks
QA frameworks and test strategy
Test leadership and delivery

We help strengthen testing and release readiness. A four to six week maturity assessment identifies gaps in your quality assurance approach and provides a practical improvement plan.

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AI services

Practical AI for the way you plan, run and deliver work, with a clear line from the tools you adopt to the value you get back.

How we help:

Use-case discovery and prioritisation across project, PMO and service delivery
AI-assisted planning, status reporting, risk and dependency insight
Copilot and AI tool rollout with governance and adoption support
Value tracking, so you can see whether AI is paying off
Assurance and governance for AI and agent-enabled delivery

We help your teams use AI where it can make a useful difference. We identify suitable opportunities, assess safeguards and support adoption, with a clear focus on saving time and improving delivery.

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How we work

Start with the work. Connect the support around it.

Understand: the decision ahead.

Clarify the delivery challenge, current environment and next decision. Agree whether the gap is in people, process, tooling or a combination.

Shape: the right support.

Bring together the specialist expertise and scope required. Agree responsibilities, access and commercial terms before work starts.

Evolve: continuity as needs change.

Review the support with your team. Connect training, ongoing administration or additional talent through the same account relationship.

Our accountability is for the talent, team and capability we provide, including the agreed specialist advice, tooling and support. Your organisation retains programme direction, delivery decisions and outcome ownership.

Direct engagement

A statement of work or work order scoped to your need, for businesses and public sector organisations.

AoG Consultancy Services panel

Consultancy Services Orders for government agencies, under the all-of-government panel.

NZ Government Marketplace

Application testing, application management and digital delivery services, procured through the Marketplace.

Case studies

We deliver high-impact outcomes for NZ & Australian organisations

Our proven history of delivering real value to customers and access to an extended global network enable us to deliver an unrivalled engagement experience.

100K Savings Through Atlassian Cloud Migration for CFS

Saving $100,000 for CFS with a move to cloud

Jira Service Management and JSM Assets Implementation

Transforming request management with Jira Service Management

Transforming People & Culture Operations with Jira Service Management Implementation

Implementing Jira Service Management to transform People & Culture operations for our client

Achieving Secure Migration of Atlassian Data

Successful execution of a secure and seamless migration of Atlassian data for company divestiture

Start where you are.

Can you work with the tools and partners we already have?

Yes. We start from your current environment and the gap you want to close, then agree scope, access and responsibilities with your team and existing partners. Tool-specific expertise and availability are confirmed before an engagement.

Do we need a new tool?

Not necessarily. The first conversation can focus on the decisions your teams need to make and the quality of the information behind them. Better governance, configuration or training may help more than another platform.

Can this connect with our talent needs?

Yes. An assessment may show you need an analyst, delivery lead, administrator or tester. The same Expert360 relationship can coordinate that capability, with scope and fees agreed with you.

Our team