NBN is one of Australia’s leading telecommunication providers and a highly project-based organisation, with distinct multi-year phases of growth and change.

NBN was rolling out a new network, rapidly scaling up numerous multi-hundred million dollar projects. Access to quality talent, at speed and cost-efficiently was becoming an issue resulting in NBN having significant problems delivering projects on-time, on-scope and on-budget. Onboarding contract and consulting talent had an average turnaround time of ~9 weeks; resulting in critical delays.

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Given the business leaders’ desire to meet goals and objectives, line managers were bringing in talent outside the process without proper onboarding/offboarding, risk, or compliance management.

NBN is one of Australia’s leading telecommunication providers and a highly project-based organisation, with distinct multi-year phases of growth and change.

NBN was rolling out a new network, rapidly scaling up numerous multi-hundred million dollar projects. Access to quality talent, at speed and cost-efficiently was becoming an issue resulting in NBN having significant problems delivering projects on-time, on-scope and on-budget. Onboarding contract and consulting talent had an average turnaround time of ~9 weeks; resulting in critical delays.

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Given the business leaders’ desire to meet goals and objectives, line managers were bringing in talent outside the process without proper onboarding/offboarding, risk, or compliance management.

Solution

Expert360 partnered with NBN as a managed service provider for all business units - corporate strategy, legal, finance, product & technology, and customer segmentation.

Expert360 supported line managers to assemble and disband squads rapidly around projects and problems. Hiring and project managers could effortlessly access Expert360’s pool of top talent, at cost-efficient rates.

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NBN's partnership with Expert360 enabled solutions to drive down costs and resourcing time through a direct delivery model, supplier margin optimisation and rate reduction, resource optimisation, work bundling and automation, rate benchmarking, and utilisation optimisation.

Impact

Reducing their staffing cost base was critical for NBN. With Expert360, they were able to save $60,000,000 over a three year period, an approximate 30% reduction in overall rates.

NBN's partnership with Expert360 resulted in:

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Savings of over $60M over three years on what would have otherwise been spent on large consulting firms and staffing agencies.
Improved quality of contractor onboarding with 90% feeling “They have everything they need to be successful” (from baseline of 15%).
Reported a shift to a culture of high-performance and an approximate 30% reduction in overall rates.

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Expert360 ensured that every person who walked through our doors was ready to hit the ground running, at breakneck speed.

NBN

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