Pricing & Payments Procedures
Last Updated: 18th February 2020
Our Pricing & Payments Procedures may be updated from time to time. We will notify you of any material changes by posting the new Pricing & Payments Procedures on the Site. You are advised to consult this document regularly for any changes.
It is free to join Expert360 as a Client or an Expert and there are no charges to post projects or to submit expressions of interest to work on projects.
The cost to deliver projects depends on the time and complexity of work, the client's budget and Experts' market rates. Clients can indicate a budget in their project briefs. It is usual practice for Experts and Clients to then discuss pricing alongside the scoping of the project and agreeing upon deliverables. The Expert360 team can provide guidance to Clients upfront regarding the usual price range for different project types.
Expert360 charges a base rate of 15% on top of an Expert's rates (and a higher % rate if our standard website terms are not accepted by you on an "as is" basis or additional services are agreed) plus on-costs. Amounts invoiced for expense reimbursements are not subject to the Expert360 charges.
Invoicing & Payments Process
Pricing and payments timeframes/milestones are agreed and formalised in a contract on the Expert360 platform before work begins. The Client and Expert will agree whether payments will be made on a variable basis (monthly, weekly, daily or hourly) or on a fixed basis (based on deliverables and payments linked to milestones). Please note, projects less than $5,000 value (excluding commission) must be paid upfront. Payments will be held in escrow and only released to the relevant Expert upon confirmation from the Client that the Services have been satisfactorily delivered to the Client.
Experts submit a payment claim for Services via the Expert360 platform, including any expense reimbursements agreed with the Client.
Expert360 has two cut-off dates every month where we process Experts' payment claims. The cut-off dates are on the middle Friday (closest to 14th of each month) and last Friday of each month. Approximately every 3 months, one invoice period will cover a 3 week period.
Payment claims can be submitted anytime until midnight AEST on the relevant cut-off date. Expert360 will send payment claims via email within 2 business days (usually a Monday) to Clients for approval subject to the Expert submitting a valid payment claim including in accordance with the project's requirements and other requirements requested by the Client (timesheets, expense receipts, PO numbers etc.).
If the Client disputes the payment claim, the Expert will liaise with the Client and based on such liaison, the Expert can provide an amended payment claim to the Client via the Expert360 platform.
Payments are released to Experts within 5 business days after Expert360 has received payment in cleared funds in respect of the invoice.
Expert360 works with Clients to facilitate prompt payment of invoices. We aim to pay within 10 business days after the relevant payment claim was submitted by the Expert where possible.
Fixed deliverable projects
Experts will submit a payment claim upon agreed milestones and/or at the completion of deliverables as agreed with the Client in the Project Contract on the Expert360 platform.
Projects less than $5,000 value must be paid upfront. Payments will be held in escrow and only released to the relevant Expert upon confirmation from the Client that the Services have been satisfactorily delivered to the Client.
Disputes around quality of work
Clients should let the Expert and our team know promptly if expectations aren't being met. Experts are responsible for ensuring that Clients' expectations are met in their delivery of Services.
- Client payments can be made through a number of mechanisms such as bank transfers or credit card. Credit card payments are powered by Stripe™ and will attract a 2% processing fee. Our system utilizes industry-leading security measures, so you can feel comfortable that the payment is secure. Clients receive a confirmation and receipt for transactions and records of transactions can be found on the client dashboard.
- Experts in Australia can be paid by direct bank deposit or PayPal. Experts outside Australia are paid by Bank transfer, Payoneer, or Paypal.
- Experts will incur PayPal fees for payments received via PayPal.